Account & Data Deletion

Delete in the app

• Open Torica and go to Settings.
• Select Delete Account in the Account section.
• Review what will be lost and complete the displayed identity check.
• If offered, choose whether local cards and images should also be removed from the device.

Request through Support

If you cannot access the app, email info@appful.tokyo with the subject “Torica account deletion” and a verifiable account detail such as your friend code. Never send a password, verification code, or card number. We may request additional identity verification.

What is deleted

• Online account, profile, and friend connections
• Cloud card images and data, decks, battles, and trades
• Free Credits, Energy, inventory, missions, and other game progression
• Settings and usage data not needed for law, safety, duplicate-purchase prevention, or refund handling

On-device data

Local cards, images, decks, and pending sync data are removed from the device only when you enable that choice in the deletion screen. Data left on the device cannot reconnect to the deleted cloud account and is not an authoritative server Wallet balance. Deleting the app itself may make local data unrecoverable.

Paid Credits

Paid Credits do not expire. At deletion, we separate and preserve only unused Paid Credits, refund-adjustment debt, and the minimum records needed for duplicate-grant prevention and refund processing under a pseudonymous identifier created from the Apple sign-in identifier with a secret key. The vault does not store the raw Apple identifier, profile, cards, or other game data.

If you later verify the same Apple account in a new Torica account, the preserved Paid Credits and debt are restored once. They cannot be moved to a different Apple account. Free Credits and other deleted game data are not restored.

Limited retention

We retain the minimum purchase, accounting, refund, fraud-prevention, and dispute records while Paid Credits remain unresolved or for another legally or operationally required period, with restricted identifiers and access. Report and moderation records are generally retained for 365 days; deletion-completion and similar anti-abuse records are generally retained for 180 days. Protected backups are removed as provider rotation completes. Removing the app does not delete the cloud account.