Contact
Email info@appful.tokyo. We aim to send an initial response within two business days, although investigation can take longer. Support is available in Japanese and English.
- Torica and iOS versions
- Time and steps that led to the issue
- Error text or a screenshot without secrets
- For purchases, Apple's order number—never send payment card details or verification codes
Purchase not reflected
Check the connection, restart Torica, and allow unfinished purchase recovery to run. Do not repeat the purchase. Review Apple purchase history and contact us. Use Apple's Report a Problem process for refund requests.
Safety reports
Use reporting and blocking from the relevant card or profile. For immediate danger, crime, or a child-safety emergency, contact local emergency services in addition to reporting in the app.
Privacy and deletion
State the privacy right or deletion request clearly. We may match account details or ask for additional verification before responding.
Change history
1.0.0 — Initial publication.